Most companies use a process oriented approach to standardize repeatedly used workflows.
Due to constant changes in the environments of the companies, in portfolios, in staff, changes of internal processes are mandatory.
There are 2 reasons to touch existing process and to modify them:
Even for a small company, the management system has to cover multiple topics and certification requirements.
By the number of employees, by the number of departments there is a rising number of internal interfaces.
Why do we need a process description? Because of these interfaces. Interfaces need a definition, a description who shall when how with whom interact and collaborate.
Process descriptions and management systems in many cases are organized by quality management and/or by a QM representative.
Typically, this works. But it is not sufficient to handle the changes mentioned above.
Manangement system must be authorized by the top management. There is no other way. It helps a lot if the top management clearly tells what it wants to achieve. What are the company targets? Which are the expected developments within the companies for the next years? Which are the essentials of company culture?
After such a definition an expert team can develop the details. This team can update the network description withing the process landscape.
Tools have been mentioned. The digitalization is on vogue. But what is the consequence for the company?
Tools shall support the internal procedures and processes. Therefore, those processes must be basically clear. As a next step a check and select of tools can start which tool from which supplier is appropriate for process support.
If the targets are not clear then no software will be able to help.
My offer:
Use my expertise to organize and design processes and a management system.
The detailed knowledge will be available in your staff. My task could be to connect with your management to agree on authorizations and on document structures, to compare requirements in standards and certification requirements with current settings in the management system.
I can offer to do the moderation in the specialist team and to support to communicate the upcoming changes.
Tool selection and tool alignment is my topic as well. More about this on my page CAX-Einführung.